Privacy Policy

At Appliances Fix & Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, contact us, book our services, or interact with us in any way. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Contact Information: Name, email address, phone number, and physical address provided when you book a repair, contact us, or become a member.
Service Information: Details about your appliances, repair needs, and scheduling preferences.
Payment Information: Billing details, such as credit card information or other payment methods, processed through secure third-party payment processors.

1.2 Non-Personal Information

Website Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies or similar technologies.
Analytics Data: Aggregated data to help us understand user behavior and improve our services.

1.3 Information from Third Parties

We may receive information from third-party platforms (e.g., Yelp, Google Reviews, HomeAdvisor) when you leave reviews or interact with our business listings.

2. How We Use Your Information

We use your information to provide and improve our services, including:

Service Delivery: To schedule and perform appliance repairs, communicate with you about appointments, and process payments.
Customer Support: To respond to inquiries, provide assistance, and resolve issues.
Marketing and Promotions: To send you updates, promotions, or information about our services (you can opt out at any time).
Website Improvement: To analyze website usage and enhance user experience.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

Service Providers: With trusted third-party vendors (e.g., payment processors, scheduling tools, or analytics providers) who assist us in operating our business, subject to strict confidentiality agreements.
Business Partners: With appliance manufacturers or warranty providers when coordinating warranty services.
Legal Requirements: When required by law, such as in response to a subpoena, court order, or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

Essential Cookies: Necessary for website functionality, such as booking forms.
Analytics Cookies: To track website performance and user behavior (e.g., Google Analytics).
Marketing Cookies: To deliver personalized ads or content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Please take precautions, such as using strong passwords and avoiding sharing sensitive information over unsecured networks.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your personal data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us.
Restrict Processing: Request that we limit how we use your data.

To exercise these rights, contact us at (813) 535-4647 or via email at [insert contact email, as not provided in the document].

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Yelp, Google, HomeAdvisor). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

9. International Users

Our services are primarily offered in the United States (Tampa, FL, and Dallas, TX). If you access our website from outside the U.S., your data may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Appliances Fix & Care Phone: (813) 535-4647

Alternatively, you can reach out through the contact form on our website: https://appliancesfixandcare.com/.